The History of FastPass
Did you know that FastPass was developed to enhance guest satisfaction, not to decrease lines? Neither did I till I did some research and heard how FastPasses came about. In the mid 1990’s, Disney realized that guest satisfaction was declining because lines were getting too long. No one is very happy when you spend your entire day waiting in line and only get to go on a few rides. After discussing different ideas they started testing in the late 1990’s. It started in Animal Kingdom with 2 different groups. Each group was given a diary to write down everything they did that day (what time they got in line, what time they got on the ride, what shops they went into, etc.) One lucky group was given a special card to show the cast member at any attraction they wanted to ride. The cast member would look at the current wait time, let’s take 45 minutes for example, and then tell the group to return to the ride in 45 minutes. When the group returned they would be directed through the exit and b...